Frequently Asked Questions (FAQ) – Lifesong Jewelry
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Frequently Asked Questions (FAQ's)


How long will it take to receive my order?

We offer free quick shipping on all US orders. Items with the Quick Ship Icon will ship the same day, Monday-Friday if received by 3pm PST/6pm EST. For all other items (not denoted with the Quick Ship icon), orders should be received 8-15 days after your order is placed.  Once your order has shipped, you will get an e-mail complete with tracking number so you can monitor its progress and check the expected delivery date. International orders transit time is expected between 9-18 days, depending on your local Post Office. Please note that orders with multiple items may ship separately, and from different locations, to give you the fastest possible shipping time. 

As always, feel free to reach out to us via the "Contact Us" page if you have any questions or concerns about your order shipment.

How do you offer your jewelry at such affordable prices?

Great question! We believe that quality jewelry should be affordable to everyone as our pieces have significance beyond the pricetag. In order to keep our prices so low, we produce in large quantities, and pass the bulk savings on to you. All of this adds up to great quality Lifesong jewelry, available at a great price with always free shipping ONLY on our website.

What payment methods do you accept?

We accept all major credit cards (MasterCard, Visa, American Express, and Discover) as well as Paypal - via our secure checkout.

Is your website secure? Will my credit card and personal information be kept safe?

Our shopping cart technology is provided by Shopify, a publicly traded company that powers online stores for some of the largest brands in the world. You can feel safe that your personal & payment information is encrypted with the most advanced technology available. 

 

Do you accept returns?

We want you to be completely satisfied with your purchase from our store and we stand by our jewelry's quality every step of the way. In order to keep our prices low, and offer free worldwide expedited shipping, we reserve the right to limit our returns to replacement of defective merchandise, or exchanges in the event that you are not thrilled with your choice. Please contact us via this page if you feel you need help with a return or exchange.

You may find imitation versions of our products around the web.

We use only the finest materials in our jewelry for a lifetime of use and human health.

You might see the exact same photos taken from our website.

Please avoid buying these products as they are low quality imitations with potentially unsafe materials.

Lifesong Jewelry is the place for genuine accessories with free expedited shipping worldwide! :)